Frequently Asked Questions

Do you have a physical office that clients can visit?

No. Smart Radio Systems operates as a service-based business. We do not have a walk-in office and do not receive clients on-site. All consultations, surveys and installations are conducted at client premises or remotely.

What areas do you service?

We are based in Cape Town and provide services across Cape Town, the Western Cape and South Africa. Nationwide deployments are supported by arrangement.

What industries do you specialise in?

We work primarily with security, industrial, logistics, commercial and critical infrastructure environments that require reliable, mission-critical communication systems.

What other markets do you service?

We also supply radio communication products and services for the Maritime and Aviation markets such as VHF marine band radios and VHF airband radios. These markets include the recreational and commercial maritime markets and airfields, airports, light and experimental aircraft and commercial drone operator markets.

Do you supply and install complete radio systems?

Yes. We design, supply, install and commission complete two-way radio and RF infrastructure systems, including ongoing maintenance and support.

Do you sell individual radios?

Yes, we also sell out the box stand-alone individual radios and communication devices for all markets.

Do you work with analogue and digital radio systems?

Yes. We support analogue, digital and hybrid radio environments and provide guidance on the most suitable technology based on operational requirements.

Do you offer Push-to-Talk over Cellular (PoC) solutions?

Yes. We supply and integrate enterprise-grade PoC solutions, including rugged smart devices and platform integration where required.

We are also an Authorised PoC Mobile Network Service Provider, offering access and subscription to a nationwide PoC platform with flexible network airtime contract options.

Can you integrate radios with other systems?

Yes. We specialise in system integration, including radios, RF infrastructure, body-worn cameras, command and control platforms and networked systems.

Do you provide maintenance and technical support?

Yes. We offer preventative maintenance, fault diagnosis, repairs, firmware updates and ongoing technical support to ensure system reliability.

How do I request a consultation or site survey?

You can contact us via phone, email or the enquiry form on our Contact page. All requests are reviewed by a technical specialist, and we typically respond within one business day.

Do you work with specific radio brands?

We are vendor-agnostic and recommend solutions based on operational needs, performance requirements and long-term reliability rather than brand preference. 

We do however only supply quality world class best-of-breed brands inclusive of radios and systems from OEM's such as Hytera, Motorola Solutions and Icom.